FAQs
Frequently Asked Questions
I'm a first time client. How do I know what to book?
We recommend you booking our "New Client Consultation and Treatment" OR "New Client Skincare Consultation". This will give us a clear picture of your skincare goals and get to know more about your skincare history.
How do I find the right products for my skin type?
We recommend starting with our in person or virtual consultation to find a personalized skincare routine to meet your goals.
Do you offer chemical peels?
Yes, we offer chemical peels! These are not a standalone service, unless suggested by your provider. Each custom facial treatment is catered to your skin needs. We use non-chemical and chemical exfoliation in every facial from no-downtime peels, to more aggressive treatments!
Do you offer product pickups?
We are an appointment only facility from Monday-Saturday! However, our pick up times are Tuesday through Friday 11:00 to 6:00, closed for pick ups 2:00-3:00. Please message us sop we can arrange a time for you to shop or pick up!
What are your shipping times?
We typically process orders within 1-2 business days. Standard shipping takes 5-7 business days, and expedited options are available at request.
Do you offer returns or exchanges?
Yes! We accept returns within 30 days of purchase. Items must be unused and in their original packaging. Please contact us to initiate a return. If you are having any issues regarding your product that's been opened, please contact us immediately!
Are your products cruelty-free?
Absolutely. All of our products are cruelty-free and never tested on animals.
How can I contact you?
You can reach us via the Contact page on our website or by emailing us directly at contact@beautyandsophistication.com. We aim to respond within 1-2 business days.